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Q: What information is needed so that you can unlock my phone in a timely manner?
A: Each service has its own requirement.
But the basic information needed from any phone is the Make,
Model and IMEI number ( which can be found by keying in *#06# from the dialpad )

Q: Can you supply me an unlock code without me needing to mess with software & cables?
A: Yes! That is the beauty of this service

Q: What is the turnaround time for this service?
A: Turnaround time for each service is listed on the page for the service you purchased

Q: Once I receive the unlock code how do I enter it?
A: Instructions will be included when you receive your unlock code.
For certain phones having an incorrect sim card will be necessary.

Q: What happens if the phone I unlocked using your service gets lost or damaged and I need to replace it?
A: You will need to purchase the service again. This service only provides an unlock code for the IMEI submitted

Q: What if I place an order then want to cancel it?
A: Please email me as soon as possible once you have changed your mind.
This is very important since some of the codes I provide take me less than one minute to generate

Refund Policy

In the event that we cannot provide a viable unlocking code for your cellular device, we will issue a full refund into your credits.
If you choose to refund your payment using money transfer like western union and moneygram transaction fee will be charge from payment.
If a valid code we supply won't unlock your device, we require video proof prior to issuing a refund.

The video must show:
1. Pressing *#06# to display the IMEI number
2. Input of the unlocking code into the device

Unlocking codes are non-refundable if:
1. No video evidence is provided as proof of failure.
2. Unlocking codes were purchased from another service.
3. You provided an incorrect IMEI number and we already issued an unlocking code.
4. The device has become hardlocked due to repeated attempts to unlock it with incorrect codes.
5. The unlocking procedure was successful but your device is incompatible with your chosen cellular network.
It's your responsibility to ensure compatibility of all components.
6. Retrieving the unlocking code takes longer than expected due to unforeseen delays.
Our turnaround times are highly accurate, and we are not responsible for unexpected delays.
Note: If you receive an error code or need additional help, please contact us immediately for assistance.
Please allow up to seven days for refunds to register on your account.

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